WELCOME

Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.

Our Luxcelerate System has helped our clients to significantly improve client data collection, conversion and retention rates. In addition, the Institute has conducted more research with affluent consumers than any other entity in the world. In the last decade, we have served over 1,000 luxury and premium goods and services brands across dozens of categories.

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Luxury Intelligence

Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.

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Brand Strategy

Delivers strategic and tactical consulting services for large and medium-sized brands, as well as start-ups.

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Luxcelerate

High performance client relationship building system that coaches luxury and premium brands to significantly increase client data collection, conversion and retention.

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Luxury Retail Education

Luxury Retail Advisor Certification is an online education and certification course for independent luxury or premium retail sales individuals and small to mid-scale boutiques.

Membership Association

Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury Client Experience Board, co-founded with The Ritz-Carlton, unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients.


White Papers

In our most recent white paper, "Luxury Institute Reveals Top Seven Reasons Why Sales Performance Fails, And How To Fix It," we explain why sales performance so often fails to produce operational improvements, along with what you can do to make these programs work.


Luxury Institute Videos and Speaking Engagements
Big Data
Customer Metrics
Bold Customer Culture
High Performance Relationship Building
Partnerships

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eTail West
February 22-25, 2016
JW Marriott, Palm Springs, CA
eTail Canada
May 16-19, 2016
Hyatt Regency, Toronto, ON

2016 Predictions for the Luxury Industry in Sustainability and Innovation - The Executive Summary
Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation
An Inside Look at the Key Opportunities Defining Luxury Retail in 2015
An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how luxury brands are managing digital and omni-channel strategies, and where the luxury industry is headed.