Known globally as the foremost resource for affluent and wealthy consumer insights and client experience best practices, the Luxury Institute has served over 1,000 global luxury goods and services brands across dozens of categories.


Luxury Intelligence

Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.


Brand Strategy

Delivers strategic and tactical consulting services for large and medium brands as well as start-ups.



High performance client relationship building system that significantly increases client conversion and retention.


Luxury Retail Training

Luxury Retail Advisor Certification online education course for individuals and small to mid-scale boutiques.

Membership Association

Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury Client Experience Board, co-founded with The Ritz-Carlton, unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients.

White Papers

In our recent white paper, 10 Things Your Top Performing Sales Associates Aren't Telling You, But You Need to Know, we provide the top 10 critical areas for improvement in developing client relationships directly from the mouths of top sales associates.

Luxury Institute Videos and Speaking Engagements
Big Data
Customer Metrics
Bold Customer Culture
High Performance Relationship Building

An Inside Look at the Key Opportunities Defining Luxury Retail in 2015
An interview with Milton Pedraza, CEO of the Luxury Institute, on how luxury brands are managing digital and omni-channel strategies, and where the luxury industry is headed.