Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.

Our Luxcelerate System has helped our clients to significantly improve client data collection, conversion and retention rates. In addition, the Institute has conducted more research with affluent consumers than any other entity in the world. In the last decade, we have served over 1,000 luxury and premium goods and services brands across dozens of categories.


Luxury Intelligence

Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.


Brand Strategy

Delivers strategic and tactical consulting services for large and medium-sized brands, as well as start-ups.



High performance client relationship building system that coaches luxury and premium brands to significantly increase client data collection, conversion and retention.

Membership Association

Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury Client Experience Board, co-founded with The Ritz-Carlton, unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients.

White Papers

Brands that want to survive and thrive must prepare the next generation of highly skilled front-line associates. In our most recent white paper, "The Most Critical Skill in Luxury and Retail in the 21st Century," see how we have researched, developed and field-tested three key action steps that every brand must embrace.   See all white papers currently available.

Luxury Institute Videos and Speaking Engagements
Big Data
Customer Metrics
Bold Customer Culture
High Performance Relationship Building


Retailers & Brands: Register for a Complimentary Ticket and Travel Reimbursement
March 19-22, 2017 - Aria: Las Vegas, NV

Luxury Daily is the world's leading luxury business publication

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Old Habits Gone: Evolving Luxury Retail in 2016

An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how global economics, generational gaps and disruptive technologies are changing the way we engage with customers.

2016 Predictions for the Luxury Industry in Sustainability and Innovation - The Executive Summary

Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation