Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.
Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.
Delivers strategic and tactical consulting services for large and medium-sized brands, as well as start-ups.
High performance client relationship building system that coaches luxury and premium brands to significantly increase client data collection, conversion and retention.
Luxury Retail Advisor Certification is an online education and certification course for independent luxury or premium retail sales individuals and small to mid-scale boutiques.
Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury Client Experience Board, co-founded with The Ritz-Carlton, unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients.
In our most recent white paper, "Luxury Institute’s 7 Rule-Breaking Moves Needed Now to Flourish in the Most Perplexing Luxury and Retail Market Ever," we provide 7 rule-breaking, highly-adaptive steps that need to be executed now to outlearn, outperform and dramatically outbehave the competition. These moves require a transformational mind shift and much more.
Luxury Interactive: Creating Connected Experiences
October 17-19, 2016
Convene Conference Center, New York, NY
Old Habits Gone: Evolving Luxury Retail in 2016
An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how global economics, generational gaps and disruptive technologies are changing the way we engage with customers.
2016 Predictions for the Luxury Industry in Sustainability and Innovation - The Executive Summary
Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation