Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.
Luxcelerate, a high-performance client relationship system, is designed to transform front-line sales teams from being predominantly disengaged transactors into emotionally intelligent, high-performance relationship builders. Built on four pillars of emotional intelligence, including expertise, deep empathy, trustworthiness, and generosity, we help every brand to transform their culture into a client-centric, self-managed enterprise.
Provides in-depth quantitative and qualitative research and analysis related to the perceptions and behaviors of affluent consumers and sales associates around the world.
Delivers strategic and tactical consulting services for large and medium-sized brands, as well as startups.
Facilitates as an objective, high-performance coach to help shift the mindsets from the C-Suite to the front-lines while creating actionable plans to drive performance.
Unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients through a membership association co-founded with The Ritz-Carlton Company.
Convene Conference Center, 32 Old Slip, New York, NY
Luxury Interactive was created in 2007, in response to a tremendous growth opportunity in the luxury space, and a widening gap of understanding how luxury companies can fully take advantage of opportunities in the digital marketplace. For the past 10 years, we have built a loyal audience, where 300 executives gather to network and share their insights into challenges and opportunities in digital and online. Curated to your needs, Luxury Interactive provides you with real stories of how luxury is created and how it can help you.
The Luxury Study: Through recent collaborative research with Realeyes, we reveal several essential factors to successful luxury advertising including why luxury brands need to make an emotional connection with their consumers.
Old Habits Gone: Evolving Luxury Retail in 2016: An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how global economics, generational gaps and disruptive technologies are changing the way we engage with customers.
2016 Predictions for the Luxury Industry in Sustainability and Innovation - The Executive Summary: Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation