Known globally as the foremost resource for affluent and wealthy consumer insights and client experience best practices, the Luxury Institute has served over 1,000 global luxury goods and services brands across dozens of luxury goods and services categories.


Luxury Intelligence

Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.


Brand Strategy

Delivers strategic and tactical consulting services for large and medium brands as well as start-ups.



High performance client relationship building system that significantly increases client conversion and retention.


Luxury Retail Training

Luxury Retail Advisor Certification online education course for individuals and small to mid-scale boutiques.

Membership Association

Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury CRM Association (LCRMA) Purpose: Co-founded with The Ritz-Carlton to enhance the CRM education and development of leading luxury brands.   The goal of LCRMA is

White Papers

In our recent white paper, Luxury Institute's Operations Optimization Summer Checklist, we provide a checklist addressing eight concerns from luxury executives as they wrestle with how to allocate resources across the organization to optimize performance.

Luxury Institute Videos and Speaking Engagements
Big Data
Customer Metrics
Bold Customer Culture
High Performance Relationship Building

Luxury Interactive U.S.
  October 13-15, 2015
  Time & Life Building, New York, NY
  Luxury Brands - Get a 25% discount with code LI15LI


Luxury Interactive Europe
  October 26-28, 2015
  London, UK
  Luxury Brands - Get a 25% discount with code LIE15LUXINST


An Inside Look at the Key Opportunities Defining Luxury Retail in 2015
An interview with Milton Pedraza, CEO of the Luxury Institute, on how luxury brands are managing digital and omni-channel strategies, and where the luxury industry is headed.