Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.
Luxcelerate, a high-performance client relationship system, is designed to transform front-line sales teams from being predominantly disengaged transactors into emotionally intelligent, high-performance relationship builders. Built on four pillars of emotional intelligence, including expertise, deep empathy, trustworthiness, and generosity, we help every brand to transform their culture into a client-centric, self-managed enterprise.
Provides in-depth quantitative and qualitative research and analysis related to the perceptions and behaviors of affluent consumers and sales associates around the world.
Delivers strategic and tactical consulting services for large and medium-sized brands, as well as startups.
Facilitates as an objective, high-performance coach to help shift the mindsets from the C-Suite to the front-lines while creating actionable plans to drive performance.
Unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients through a membership association co-founded with The Ritz-Carlton Company.
In our most recent white paper, “Luxury Institute’s 7 Smart Ways to Retain Talent in the New Age of Emotional Intelligence,” we share best practices in identifying, nurturing and retaining top talent while enabling the mindset and behaviors that drive high performance in the New Age of Emotional Intelligence.
October 16-18, 2017 | Register Now
An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how global economics, generational gaps and disruptive technologies are changing the way we engage with customers.
Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation