Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.
Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.
Delivers strategic and tactical consulting services for large and medium-sized brands, as well as start-ups.
High performance client relationship building system that coaches luxury and premium brands to significantly increase client data collection, conversion and retention.
Luxury Retail Advisor Certification is an online education and certification course for independent luxury or premium retail sales individuals and small to mid-scale boutiques.
Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury Client Experience Board, co-founded with The Ritz-Carlton, unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients.
In our most recent white paper, "Luxury Institute Reveals Top Seven Reasons Why Sales Performance Fails, And How To Fix It," we explain why sales performance so often fails to produce operational improvements, along with what you can do to make these programs work.
February 22-25, 2016
JW Marriott, Palm Springs, CA
May 16-19, 2016
Hyatt Regency, Toronto, ON
2016 Predictions for the Luxury Industry in Sustainability and Innovation - The Executive Summary
Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation
An Inside Look at the Key Opportunities Defining Luxury Retail in 2015
An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how luxury brands are managing digital and omni-channel strategies, and where the luxury industry is headed.