Today, the Luxury Institute is, first and foremost, a high performance client relationship consulting firm.

In the last decade, we have served over 1,000 luxury, premium and mass goods and services brands across dozens of categories. Our Luxcelerate System has helped our clients to significantly improve client data collection, conversion and retention rates. In addition, we have conducted more research with affluent consumers and sales associates than any other entity in the world.

Luxcelerate Logo

Luxcelerate, a high-performance client relationship system, is designed to transform front-line sales teams from being predominantly disengaged transactors into emotionally intelligent, high-performance relationship builders. Built on four pillars of emotional intelligence, including expertise, deep empathy, trustworthiness, and generosity, we help every brand to transform their culture into a client-centric, self-managed enterprise.


Luxury Intelligence

Provides in-depth quantitative and qualitative research and analysis related to the perceptions and behaviors of affluent consumers and sales associates around the world.

Brand Strategy

Delivers strategic and tactical consulting services for large and medium-sized brands, as well as startups.

Speaking Engagements & Interactive Workshops

Facilitates as an objective, high-performance coach to help shift the mindsets from the C-Suite to the front-lines while creating actionable plans to drive performance.

Luxury Client Experience Board Membership

Unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients through a membership association co-founded with The Ritz-Carlton Company.

White Papers

In our latest white paper, "The Future of Work Manifesto: Self-Management and Emotional Self-Mastery Are The Most Powerful Skills for Business Success in the Next Decade," we collaborate with organizational change consultant and Beyond Empowerment author, Doug Kirkpatrick

Luxury Institute Videos and Speaking Engagements
2017 Luxury Consumer Trends
Achieving High Performance Relationship Building
The Emotional Intelligence Revolution
Bold Customer Culture
Customer Metrics
Big Data

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The Future of Work: The Advent of Artificial Intelligence Demands Even Greater Expertise and Emotional Intelligence From Every Worker

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The Luxury Study

Through recent collaborative research with Realeyes, we reveal several essential factors to successful luxury advertising including why luxury brands need to make an emotional connection with their consumers.

Luxury Daily is the world's leading luxury business publication


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Old Habits Gone: Evolving Luxury Retail in 2016

An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how global economics, generational gaps and disruptive technologies are changing the way we engage with customers.


2016 Predictions for the Luxury Industry in Sustainability and Innovation - The Executive Summary

Luxury Institute partnered with Positive Luxury to published Positive Luxury's 2016 Predictions for the Luxury Industry: Sustainability & Innovation