Known globally as the foremost resource for affluent and wealthy consumer insights and client experience best practices, the Luxury Institute has served over 1,000 global luxury goods and services brands across dozens of luxury goods and services categories.


Luxury Intelligence

Provides in-depth research and analysis related to the perceptions and behaviors of wealthy consumers around the world.


Brand Strategy

Delivers strategic and tactical consulting services for large and medium brands as well as start-ups.



High performance client relationship building system that significantly increases client conversion and retention.


Luxury Retail Training

Luxury Retail Advisor Certification online education course for individuals and small to mid-scale boutiques.

Membership Association

Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury CRM Association (LCRMA)

  • Purpose: Co-founded with The Ritz-Carlton to enhance the CRM education and development of leading luxury brands.

White Papers

In our white paper, Luxury Institute's 7 Rules for Peak Performance in Luxury Client Relationships, Milton Pedraza provides seven rules for changing the way you manage and measure your business if you want to create more loyal, meaningful, and profitable customer relationships.

Luxury Institute Videos and Speaking Engagements
Big Data
Customer Metrics
Bold Customer Culture
High Performance Relationship Building

Luxury Interactive

October 13-15, 2015

Time & Life Building, New York, NY

Luxury Brands – Get a 25% discount with code LI15LI