eTail West

February 22-25, 2016

JW Marriott, Palm Springs, CA

eTail Canada

May 16-19, 2016

Hyatt Regency, Toronto, ON

2016 Predictions for the Luxury Industry in Sustainability and Innovation – The Executive Summary

Luxury Institute partnered with Positive Luxury to published Positive Luxury’s 2016 Predictions for the Luxury Industry: Sustainability & Innovation

An Inside Look at the Key Opportunities Defining Luxury Retail in 2015

An interview with Milton Pedraza, CEO of the Luxury Institute, and Luxury Interactive on how luxury brands are managing digital and omni-channel strategies, and where the luxury industry is headed.

Membership Association

Luxury Institute unites luxury executives dedicated to building customer-centric enterprises. Luxury Client Experience Board, co-founded with The Ritz-Carlton, unites luxury executives dedicated to creating exceptional experiences and building long-term high performance relationships with clients.

Industry and Brand Events

Luxury Institute shares unique luxury knowledge with passion and candor.

For more information about our products and services, please contact us.

Speaking Engagements

  • Conferences: As the leading quoted expert on the luxury and premium goods and services categories, Luxury Institute CEO Milton Pedraza is frequently invited to speak at industry conferences.

    Recent conference speaking engagements include:

    • eTail
    • JCK Las Vegas
    • Luxury Daily: Luxury FirstLook Summit
    • Luxury Daily: Luxury Outlook 2014: Up, Down or Flat?
    • Luxury Interactive
    • Merchandise Mart
    • Next Generation Customer Experience

    “Thank you for your help in making our event a huge success. It was wonderful to have you as a part of our Chicago VIP Luxury Summit and we continue to get extremely positive feedback. We could not have done this without your support, dedication and talent. We are very appreciative of all of your efforts and time.”
    -Marketing Director, Merchandise Mart Properties Inc.

  • Brand Meetings: After a decade of working closely with top luxury brands, Luxury Institute has gained an intimate knowledge of the industry’s challenges and opportunities that allows us to share new trends, market outlook, and brand stories.

    Recent brand speaking engagements include:

    • Coldwell Banker
    • REEDS Jewelers
    • Independent Means
    • Treasury Wine Estates
    • Perpetual
    • Forevermark
    • Kering

    “Your insights were very helpful in setting our future direction and strategy.”
    -Private Wealth Management firm

Interactive Solutions Workshops

  • Existing Challenges: Objective and independent facilitation to align and focus teams on developing actionable solutions for current issues.

    Sample Workshop topics include:

    • Enabling and executing global teamwork
    • Overcoming internal data silos
    • Communicating brand heritage and history
    • Streamlining relationships with multi-channel consumers
  • Growth Opportunities: Group brainstorming session to define potential areas for innovation to transform brands into industry leaders.

    Sample Workshop topics include:

    • Reaching affluent millennials
    • Developing and nurturing referrals
    • Building long-term customer relationships
    • Optimizing technology with human relationship building efforts

White Papers

In our most recent white paper, “Luxury Institute’s 21st Century Career Advice You Can’t Afford to Ignore: An Open Letter to Luxury Retail Sales Associates,” we provide seven candid recommendations that can help you design a life worth living and full of meaning and purpose as a Luxury Retail Sales Associate, all while earning a great living inside a luxury boutique.

All white papers currently available:

  • Luxury Institute’s 21st Century Career Advice You Can’t Afford to Ignore: An Open Letter to Luxury Retail Sales Associates
  • Luxury Institute Reveals 7 Major Improvements Store Managers Recommend to Drive Sales Performance Right Now
  • Luxury Institute Reveals Top Seven Reasons Why Sales Performance Fails, And How To Fix It
  • Luxury Institute Reveals the 10 Things Your Top Performing Sales Associates Aren’t Telling You, But You Need to Know
  • Luxury Institute’s Operations Optimization Summer Checklist
  • Luxury Institute’s 7 Rules for Peak Performance in Luxury Client Relationships
  • Luxury Institute’s Seven Trends Shaping Luxury in 2015
  • Three Luxury Myths Killing Your Brand Equity
  • Wealth and Luxury Trends 2014 and Beyond
  • 10 Innovative Action Steps that Drive Sales in this Uncertain Economy


To download a white paper provided by Luxury Institute, please contact us.