Video Interviews & Presentations

Listed in chronological order – most recent first.

Key Lessons From Luxury Brands Show That Successful Customer Experiences Come Down to Outperforming and Outbehaving the Competition

Thursday, December 17, 2015 | [8:45]

PharmaVOICE: Milton Pedraza discusses what pharma brands can learn from the luxury industry to focus on the customer experience


BCLS 2015 - Luxury and Sustainability: A Question of Core Values

Tuesday, October 13, 2015 | [55:12]

Blouin Creative Luxury Summit: Milton Pedraza and panelists discuss the luxury market and sustainability values and efforts


How Neiman Marcus Stacks Up Against the Competition

Wednesday, August 5, 2015 | [4:10]

Bloomberg: Milton Pedraza discusses Neiman Marcus filing for an IPO and his outlook for the company. He speaks on "Market Makers"


Luxury watch sector not sweating Apple Watch

Thursday, June 25, 2015  | [3:55]

CNBC: Milton Pedraza says the apple watch hasn't done much to upset the luxury watch industry


The $10,000 bag made in the US

Thursday, March 26, 2015  | [4:33]

BBC: Steven Fischer says the amount of work, which goes into making the bag, means the price "is not too high"


Enterprising China EC1-1 Milton Pedraza (Chinese Subtitles)

Sunday, February 22, 2015  | [3:19]


Milton Pedraza Interview on Luxury Retailers

Sunday, December 21, 2014 | [6:29]

Bloomberg: Milton Pedraza, chief executive officer of the Luxury Institute, talks with Bloomberg's Scarlet Fu about the prospects for the luxury-retail market. Pedraza also discusses the implications of discounts on luxury goods


Nordstrom Always Outperform the Competition

Friday, November 14, 2014 | [6:29]

Bloomberg: In The Loop: The Luxury Institute Founder and CEO Milton Pedraza discusses luxury retail on “In The Loop”


Taking the High-End Road on Black Friday

Friday, November 29, 2013 | [1:46]

Thomson Reuters: Reuters Insider: Luxury retailers, who are benefiting from a record high stock market and rising real estate prices, take a more subdued approach to Black Friday, Bobbi Rebell reports


High Stocks Mean High Sales For Luxury Over Holidays: Pedraza

Friday, November 29, 2013 | [5:10]

Thomson Reuters: Reuters Insider: Though there will still be discounting - luxury retailers are a step ahead of the mainstream this season, says Milton Pedraza, CEO of the Luxury Institute Bobbi Rebell reports


Men’s Wearhouse Offer Turns Tables on Jos. A. Bank: Pedraza

Tuesday, November 26, 2013 | [3:21]

Bloomberg: Milton Pedraza, founder & CEO at The Luxury Institute, weighs the possibility of a combination of Men’s Wearhouse and Jos. A. Bank and discusses the profit beat at Tiffany as the luxury jeweler benefitted from higher prices. He speaks on Bloomberg Television’s “In The Loop”


Excerpts from "Bold Customer Culture: The New Profit Model"

Monday, October 21, 2013 | [6:04]

Luxury Interactive Excerpts from "Bold Customer Culture: The New Profit Model": Milton Pedraza, CEO of the Customer Culture Institute, shares best practices for building customer retention, conversion and referral rates


J.C. Penney Should Apologize to Customers: Pedraza

Monday, April 29, 2013 | [3:55]

Bloomberg: Milton Pedraza, CEO of the Customer Culture Institute, discusses the outlook for J.C.Penney and actions they can take to win back consumers. He speaks on Bloomberg Television's "In The Loop"


Tiffany & Co. in Need of a `Big Hit,' Pedraza Says

Friday, March 22, 2013 | [4:32]

Bloomberg: Milton Pedraza, chief executive officer of Luxury Institute LLC, talks about Tiffany & Co.'s fourth-quarter profit and outlook. Net income for the luxury jewelry retailer rose 0.7 percent in the quarter ended Jan. 31 to $179.6 million, or $1.40 a share. He speaks with Betty Liu on Bloomberg Television’s "In the Loop"


Milton Pedraza speaks on Customer Metrics

Tuesday, February 5, 2013 | [3:49]

Youtube:Milton Pedraza, CEO of Luxury Institute and Customer Culture Institute, shares the essentials of customer metrics


Milton Pedraza speaks on Big Data

Tuesday, February 5, 2013 | [8:02]

Youtube: Milton Pedraza, CEO of Luxury Institute and Customer Culture Institute, explains how to maximize the potential of big data for your brand


Q&A with Milton Pedraza on Luxury Brand Attributes

Wednesday, May 24, 2012 | [2:22]

Youtube: Milton Pedraza, CEO of Luxury Institute, answers questions about components of a luxury brand


Customer Experience is New Luxury Battleground

Wednesday, April 25, 2012 | [1:31]

GM News: Milton Pedraza, CEO of the Luxury Institute, discusses Cadillac's Customer Experience


Milton Pedraza speaks on Customer Culture

Tuesday, January 17, 2012 | [5:23]

Youtube: Milton Pedraza, CEO of the Luxury Institute, discusses the importance of Customer Culture


Hastings Expects Growth of Dollar Stores to Stay Strong

Wednesday, August 31, 2011 | [7:09]

Bloomberg: Milton Pedraza, chief executive officer of Luxury Institute LLC talks about the outlook for growth of dollar-store retailers in the U.S. economy and consumer demographics.


Are we seeing the return of luxury?

Friday, June 10, 2011 | [6:29]

Business News Network (BNN): With Salvatore Ferragamo and Prada, two major Italian fashion houses, planning initial public offerings, is this a sign that the luxury market is back? Milton Pedraza, CEO of Luxury Institute, discusses the potential risks of luxury brands becoming beholden to shareholders


Luxury Institute's Pedraza Interview on Retail Sales

Friday, December 24, 2010 | [5:44]

Bloomberg: Milton Pedraza, chief executive officer of New York-based research firm Luxury Institute, talks about sales of luxury goods. Americans increased spending in November for a fifth straight month and companies stepped up orders for equipment, more evidence the U.S. economy is gaining momentum heading into 2011. Pedraza speaks with John Dawson on Bloomberg Television's "First Up"


Return of the Consumer

Tuesday, December 21, 2010 | [6:08]

CNBC: Consumer are spending this holiday season.  CNBC's Bertha Coombs reports about recent Luxury Institute findings and Milton Pedraza, CEO of Luxury Institute, speaks about spending returning in urban areas because of job confidence


The Street: Tiffany's and Luxury Retail

Friday, August 27, 2010 | [5:51]

Business News Network (BNN): BNN gets a portrait of the luxury retail market and reaction to Tiffany's earnings from Milton Pedraza, CEO, The Luxury Institute


The Street: Tiffany's and Luxury Retail

Monday, March 22, 2010 | [8:10]

Business News Network (BNN): Tiffany reports earnings and we get a portrait of the luxury retail market from Milton Pedraza, CEO, The Luxury Institute


Milton Pedraza Sees Pent Up Demand for Luxury Goods

Monday, December 21, 2009 | [3:18]

Bloomberg News: Milton Pedraza, chief executive officer of the Luxury Institute, talks with Bloomberg's Scarlet Fu about the prospects for the luxury-retail market. Pedraza also discusses the implications of discounts on luxury goods


Lackluster Luxury

Monday, March 23, 2009 | [5:27

Bloomberg News: Milton Pedraza, CEO of the Luxury Institute, talks with Bloomberg's Julie Hyman about Tiffany & Co.'s business strategy. Mr. Pedraza suggests that these lux brands need to focus on new designs, better craftmanship-they need to innovate themselves. David Abella, a portfolio manager at Rochdale Investment Management, also speaks. Tiffany, the world's second-largest luxury-jewelry retailer, said fourth-quarter profit fell 76 percent to $31.1 million, or 25 cents a share, after holiday sales shrank in the U.S. recession


Luxury Out of Style?

Thursday, February 12, 2009 | [1:37]

Reuters Television: Luxury retailers are finding themselves out of vogue in the recession. Half of all consumers who make more than $200,000 a year think luxury brands are becoming commodities. That mentality is wreaking havoc with luxury retailers who find themselves struggling to cope with the recession. Bobbi Rebell reports. Discussion with Milton Pedraza plus statistics from “The State of the Luxury Industry”– a recent survey published by the Luxury Institute


Spotting Counterfeit Products

Friday, September 5, 2008 | [2:17]

Fox - Good Day Columbus: Fakes are so good, even the pros have difficulty telling the difference. Discussion with Stephanie Phair (Portero) about how to spot counterfeit luxury handbags. Milton Pedraza discusses the multi billion dollar industry of counterfeits (Quick Time Player required for viewing)


European Luxury Cars Sales Drop

Thursday, July 24, 2008 | [6:34]

Fox Business National: Discussion about how the luxury auto market is resilient but not immune to the economic landscape. Discussion with Milton Pedraza, CEO, Luxury Institute LLC, Joe Wiesenfelder, Editor, Cars.com, and Hugh Bate, President, Chariots of Palm Beach (Quick Time Player required for viewing)


Luxury Spending in Focus

Friday, May 30, 2008 | [5:15]

Bloomberg: Discussion of wealthy women, successful brands, trends in automobiles and yacht purchases and more with Milton Pedraza. (Quick Time Player required for viewing)


Investing in Real Estate

Friday, April 25, 2008 | [3:30]

CNBC: Do high net worth investors plan to stay out of the real estate market or will the lure of an attractive price be too tempting? Discussion with Milton Pedraza of the Luxury Institute LLC, Tommy Gallagher, High Net Worth Investor, Chris Fountain, Greenwich Real Estate Attorney, Lee Hawkins, CNBC Business News, Barbara Corcoran, NBC Real Estate Contributor. (Quick Time Player required for viewing)


Rich Thinking Twice About Buying New Luxury Vehicles

Monday, April 7, 2008 | [3:29]

Fox Business National: Luxury vehicle sales are down 13% this year overall; What is causing this slow down? Discussion with Milton Pedraza, CEO, Luxury Institute LLC (Quick Time Player required for viewing)


Luxury Outlook - How the Weak Dollar Affects Shoppers

Monday, February 11, 2008 | [4:33]

BusinessWeek: Luxury sales are hurting, but less at the high end. We talk with Gucci CEO Mark Lee and we check in with shoppers. Are they spending less? Are foreign shoppers helping prop the segment up? Includes discussion with Milton Pedraza, CEO, Luxury Institute LLC


Does Luxury Brand Immunity Exist?

February 2008 | [6:28]

Fox Business Morning: Analysis and Discussion with Milton Pedraza, CEO, Luxury Institute LLC (Windows Media Player required for viewing)


Luxury Goods Slow-Down

Wednesday, December 12, 2007 | [06:03]

High-end retailers could be facing one of the worse holiday seasons in years. Milton Pedraza, CEO, Luxury Institute LLC talks to Pat Bolland, Business News Network


Sales for Luxury Retailers May Slow In Worst Holiday Season Since 2002

Monday, December 10, 2007

Bloomberg: Analysis and Discussion with Milton Pedraza, CEO, Luxury Institute LLC


Living Luxury

Thursday, December 6, 2007

The CEO of The Luxury Institute On Luxe Holiday Gifts and Luxury Lifestyle with Forbes.com's Poppy Harlow.


Rich Losing Faith

Tuesday, October 2, 2007 | [03:46]

CNBC: An outlook on the economy, with Marie Driscoll, Standard & Poor's equity analyst; Milton Pedraza, CEO, Luxury Institute, LLC and CNBC's Becky Quick.


Luxury Sales Still Shine

Tuesday, August 21, 2007 | [04:09]

MarketWatch's Kelsey Hubbard talks with Milton Pedraza, CEO, Luxury Institute LLC regarding how the wealthy consumer is resilient but not immune to market changes


Tale of Two Consumers

Wednesday, August 15, 2007 | [03:39]

CNBC: A cautious consumer may be causing problems for discount retailers, with Milton Pedraza, CEO, Luxury Institute LLC; Britt Beemer, America's Research Group chairman and CNBC's Carl Quintanilla


Tale of Two Consumers

Monday, March 26, 2007 | [04:29]

CNBC: Wall Street gets a glimpse at two very different types of consumers today when Tiffany and Dollar General report their earnings. Milton Pedraza, CEO, Luxury Institute LLC, and Charmaine Tang, Citigroup retail analyst, share their insight with CNBC's Becky Quick


Happy High-End Holiday

Tuesday, November 21, 2006 | [03:00]

CNBC: Big boxes aggressively slash prices to attract customers, with Milton Pedraza, CEO, Luxury Institute LLC