Luxury Institute News

August 10, 2011

Will the European debt crises affect American luxury spending?

By Rachel Lamb
Luxury Daily
August 9, 2011

All luxury marketers will be hit by the debt crises plaguing European countries such as Italy and Spain, but diversified brands that practice customer retention have the best shot of surviving.

Since many luxury brands are headquartered in Italy and Spain, there is a chance that the productivity will be hindered if the countries are not bailed out. Furthermore, affluent consumers in Europe, as well as around the world, could take this as a sign to slow down luxury spending.

“I have one term: customer retention,” said Milton Pedraza, CEO of the Luxury Institute, New York. “The luxury industry loses customers who will not purchase again in the next 10 months.

“Brands need to gear up for a dramatic effort to make sure customers who buy continue to buy,” he said. “Marketers have been negligent in terms of customer retention and they need to get more serious because it may help them thrive in recessions.

“The debts will definitely have some impact, because there is not a question that there will be some economic repercussion not only for Italy and Spain directly, but for the marketers in the European Union.

“Everyone will have to contribute to make sure that not only Spain and Italy, but Ireland, Portugal and Eastern Europe stabilize.”

Shock market
The current economic status of European countries, most notably Italy and Spain, have consumers worldwide worried about their stock portfolios.

This weekend, the European Central Bank indicated that it would intervene more aggressively in bond marketers to protect the two countries and hoped to suppress some of the mounting stress that this is causing consumers.

Even though the affluent likely will not be as affected as mainstream consumers, the lack of money in luxury product-manufacturing companies in Italy and Spain could have a great impact on productivity as well as consumer spend.

“The affluent that are heavily invested in the stock market are likely to take an immediate hit to their personal wealth, which is likely to impact how they spend through the next quarter or so,” said Pam Danziger, president of Unity Marketing, Stephens, PA.

“The hit to wealth is going to have a powerful psychological effect, and that in turn is tied to their spending and indulging on luxury,” she said.

To twist the knife, stocks in the United States continue to slip, adding more worry as rumors of a double-dip recession are getting louder.

Overly-cautious consumers may stop spending to prepare for the hit, leaving luxury marketers with over-stocked stores and empty cash registers.

“The fact that nobody needs luxury means that it is the first place people can cut back,” Ms. Danziger said.

“Based upon our read of the luxury consumers’ confidence, which took a really strong dip in the third quarter, we expect spending on luxury to be off over the next months,” she said.

Haves and have lots
Since it is likely that the fickle economy will scare customers into safe spending, luxury brands need to work extra hard on holding on to the customers they already have.

“It will affect the luxury market somewhat, but what is important to note is whether or not it is fair, the world has bifurcated into two sections – one that is more affluent and one that is mainstream,” Luxury Institute’s Mr. Pedraza said.

“The very wealthy world is having a pretty good run,” he said. “The luxury market is not immune, but it is resilient and its customers will still demand luxury at a very fast pace.”

While all sectors will be affected, some will be more than others.

For instance, jewelry and watches may suffer more than apparel and handbags because they are less necessary. Travel will most likely remain resilient and gadgets will continue to boom through the entire process, per Mr. Pedraza.

However, experts believe that the damage will be minimal compared to what it could be.

“The brands that have the best chances are those with diversified lines,” Mr. Pedraza said. “If you sell fragrances, jewelry, apparel, skincare and makeup, you shouldn’t have any problem holding onto consumers.

“With the full range of products, you can cross- and upsell customers into all categories,” he said.

http://www.luxurydaily.com/will-the-european-debt-crises-affect-american-spending/

April 6, 2011

Location, Location, Location

By Simon Brooke
Sphere Magazine
Spring 2011

Luxury Consumers used to prefer their favorite shops, brands and services reassuringly uniform, wherever they were in the world. But not anymore. High-end brands are turning away from global messages to imbue their products with a sense of place…

…Luxury has become very standardized, agrees Milton Pedraza, CEO of New York-based consultancy Luxury Institute. “You can often buy many of the same thing in London and Bangkok but luxury customers are always looking for something new and exclusive to buy or to experience,” he says. Brands will produce their classic collections, available worldwide, but then there will be additional products available in just one location.”

These location-exclusive items “will connect more emotionally with the customer,” believes Pedraza. Developing and manufacturing these items is more expensive but luxury groups can afford this outlay. “They can produce handcrafted products from local artisans, which increasingly what luxury customers are looking for,” he says. “There’s more opportunity here to be creative and to continue de-emphasis of the label. I believe people will pay extra for these pieces.”…

Click the link to read the entire article that starts on page 38: http://edition.pagesuite-professional.co.uk/launch.aspx?referral=mypagesuite&pnum=&refresh=T0x98P1ok17C&EID=653aafca-aa62-4659-baf2-3ee0db222659&skip=

January 21, 2011

Unloading the loaded

Catering to the whims of the rich is big business

The Economist
January 20, 2011

The seven-star Burj-al-Arab hotel in Dubai is not for those who like their elegance understated. The presidential suite is an explosion of gold, purple, marble and opulence. Some guests prefer it to the even more expensive royal suite (which is $18,000 a night), says a helpful member of staff, because the decor in the royal suite is even livelier.

When you are seriously rich it is hard to spend all your money, but some creative people will help you try. Quintessentially, a firm founded by Ben Elliot, a nephew of the Duchess of Cornwall, specialises in giving the rich whatever they want, wherever they are. Some requests-tea with Britain’s queen, for example-can be a bit difficult, says Mr Elliot. But if a client needs a life-size edible cake costume for a birthday bash, or wants to fly along the Great Wall of China, his global network of fixers will fix it.

The financial crisis hurt sales of luxury goods, which fell by 8% in 2009. But Bain, a consultancy, estimates that in 2010 they grew by 10% worldwide, and by an astounding 30% in China, where the boom barely faltered. In the West the rich have cut back on ostentatious baubles and instead gone for experiences, such as yoga retreats in India or personal coaches to teach them about Buddhism, says Milton Pedraza of the Luxury Institute, a consultancy. China’s new millionaires have no such qualms. One retailer there started selling Smart cars covered in Swarovski crystals last year.

What the rich lack is time, says a former personal assistant to celebrities. They may decide to go for a weekend in Thailand on the spur of the moment, and the personal assistant has to make it happen. Another popular time-saver is a medical concierge service. PinnacleCare, for example, will send a doctor “to your home, your office [or] your ski chalet”, says Bruce Spector, the founder.

Rich people also want help with handling their money. Creating a fortune is often fun, but conserving it can be tedious, says Charles Lowenhaupt, an adviser to the wealthy. A family may have 100 members scattered over multiple jurisdictions and 150 trusts, making tax planning a trifle complex.

Yet the basic problems are the same everywhere. Mr Lowenhaupt recalls an acquaintance from China teaching him a Chinese saying, “rice paddy to rice paddy in three generations”. The acquaintance was surprised to learn that other cultures have similar proverbs.

http://www.economist.com/node/17929047?story_id=17929047&fsrc=rss

December 30, 2010

Wall St bankers, publicly modest, eye fancy toys

Wall Street execs research pricey goods ahead of bonuses
* Red Ferraris, Hublot watches still on most-wanted lists

By Phil Wahba
Reuters
Wednesday, December 29, 2010

NEW YORK, Dec 29 (Reuters) – Wall Street executives may face smaller bonuses and a public that still eyes them with suspicion, but that isn’t stopping them from rediscovering their love of luxury cars, oceanfront homes and private jets.

A soaring stock market, a surge in merger deals and an uptick in hiring on Wall Street are allowing bankers to gradually return to the lavish lifestyles they enjoyed until the 2008 financial crisis came crashing down on their party.

Despite talk of bonus cuts, many businesses that cater to bankers’ whims, such as the luxury car dealerships on Manhattan’s Park Avenue, are teeming with Wall Street suits.

“Even if they are worried about bonuses, their egos are involved here,” said one dealership manager, who said requests have been filing in for $225,000 crimson red Ferraris and $170,000 Audi R8 convertibles.

Wall Street paid out $20.3 billion in bonuses for 2009, and the numbers for 2010 are expected to be up modestly, according to various estimates, including one from New York’s comptroller.

Hedge fund managers and investment bankers who advise on mergers should see some of the biggest increases, while bond traders can expect cuts of as much as 30 percent.

Financial industry employees will find out in January how big a bonus they’ll get, and those who aren’t sure if they’ll get much seem to be waiting before they spend lavishly.

Nonetheless, there are enough Wall Street tycoons expecting big paydays to feed luxury spending.

Swiss-made Hublot watches, which cost 6,500 euros ($8,500) on average, are still regarded as success symbols and remain popular in London’s City and on Wall Street. Chief Executive Jean-Claude Biver of Hublot, part of LVMH (LVMH.PA), told Reuters that December would be a record month.

“They still want their toys,” Luxury Institute CEO Milton Pedraza said of bankers.

Financial industry honchos have wasted no time lining up rentals months in advance in the Hamptons, a string of seaside hamlets on Long Island where New York’s elite summers.

One top banker shelled out $200,000 to rent an oceanfront house in Amagansett on Long Island for the month of August, said Paul Brennan, a Prudential Douglas Elliman broker.

Wall Street’s money is trickling back down to companies like Avantair (AAIR.OB), which offers private jet timeshares. John Colucci, Avantair’s executive vice president, said inquiries are up this year though many are waiting for their bonuses before actually committing.

Click the link to read the entire article: http://www.reuters.com/article/idUSN2927380420101229?pageNumber=1

November 10, 2010

News Release: Leisure is the New Luxury for Wealthy Americans Today

NEW YORK, NY–(November 10, 2010) – With the economy in the throes of a difficult recovery, affluent Americans consider that the most valued goods, services and experiences are not material in nature, but leisure-oriented pursuits. This finding is a result of new research conducted by the Luxury Institute, in cooperation with Resonance Consultancy, of households with an average income of $332K and net worth of $3.3 million. The conclusions suggest that while conspicuous consumption is on the wane, conspicuous leisure may soon be on the rise.

“Affluent households today consider leisure-oriented pursuits such as exotic vacations, vacation homes, the freedom to work from home and extended time off work to be the most desirable luxuries,” says Chris Fair, president of Resonance Consultancy. “It’s a significant change from the past when the most desired luxuries were usually material goods.”

Despite the recession, the tastes of the affluent have changed little since the last survey was conducted in 2008, with only the desires for electric/hybrid cars and jewelry dropping significantly. “In tough economic times, it’s not surprising that wealthy consumers are shying away from more visual displays of wealth such as fine jewelry and watches,” says Milton Pedraza, CEO of the Luxury Institute. “The good news is that the desirability of philanthropy has held steady. Large gifts are a very public way of communicating status.”

Companies that will benefit from the U.S. shift from conspicuous consumption to conspicuous leisure are likely to be high-end resorts, highly-differentiated hotels and experience purveyors from travel and tour curators to leisure outfitters.

About the Luxury Institute
The Luxury Institute is the objective and independent global voice of the high net-worth consumer. The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transform their organizational cultures into more profitable customer-centric enterprises. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises.

About Resonance Consultancy
Resonance Consultancy specializes in developing brand strategies and stories for innovative organizations, places and products to generate awareness and influence perceptions.

January 13, 2010

Botox to vacations: Where bankers spend their bonuses

By Blake Ellis, contributing writer
January 12, 2010: 12:54 PM ET

NEW YORK (CNNMoney.com) — Wall Street bankers are putting together their wish lists for 2010 — and they’re not holding back. After last year’s dry spell, bonuses for top-level executives are expected to be sky high. Maybe even records.

Bankers at Goldman Sachs and Chase are anticipating bonuses of more than $500,000 a piece, on average, so they’ll have plenty to spend.

Here’s where they’ll be putting the money.

Real Estate: $3 million to $5 million

Buying apartments, second homes and vacation houses tops the list of ways bankers will most likely spend their money.

“Because these are big Wall Street bonuses, people are buying million-dollar-plus properties in the Hamptons, South Florida, skiing communities like Vail and Aspen, and Europe,” said Milton Pedraza, CEO of the New York-based research firm the Luxury Institute.

Wall Street’s big bonus culture

Of course, the first status residence is in Manhattan, and bankers are already starting to check out the goods in advance of their windfall. They’re putting up huge down payments, which has helped the $3 million to $5 million sector of the city’s housing market to rebound, said Pamela Liebman, CEO of New York-based brokerage firm Corcoran.

At the low end, they can score a three-bedroom, two bath condo right on Central Park or a tony address on Fifth Avenue. The more adventurous poet-at-heart bankers can tap out buying a five-story Queen Anne on the Upper West Side or head to the once-bohemian East Village for two joined buildings that boast an owner’s triplex with a stunning terrace — and income-generating apartments and businesses below.

Of course, many Wall Streeters already own their Manhattan dream homes, so they’ll spend their extra money revamping their primary residences, Pedraza said.

A makeover by a well-respected interior decorator can run at least $150,000 — but usually is more like 30% to 40% of the bonus. Think: Charlie Sheen hiring Daryl Hannah to give his new condo — and life — a high-rent makeover in the 1987 flick “Wall Street.”

Or, there is always the extravagance of buying a condo on the new Utopia oceanliner. It’s the high life on the high seas for just $24 million.

Private school: $35,000 per child

Of course, the kids must have all the advantages that come with such prestigious addresses. So… off to private school they go. And not just any private school — “Gossip Girl”-worthy institutions of learning.

“If they have kids, that’s usually where the money goes,” said Diahann Lassus, co-founder of wealth management firm Lassus Wherley.

And these places don’t come cheap: The famed Horace Mann School costs more than $34,000 a year per kid — for kindergarten or senior year. That’s more than it costs for a year as a Longhorn at the University of Texas. (Of course, a year at Yale is $47,500 — just for tuition.)

Plus, there’s the not-mandatory-but-still-expected “donation” of an extra 10% to keep you in the school’s good graces.

Vacation: $40,000+

On top of essentials such as education, many bankers will use the fresh cash to get away. One banker, who wanted to remain anonymous, said he’ll be escaping his crushing work schedule as an associate by spending three weeks in Argentina.

He’s not at the level of the uber bonus – yet – but he may someday join the ranks of those jetting off to the newest hot spots. African safaris are becoming de rigueur, and Ashley Isaacs Ganz, founder of Artisans of Leisure Travel, said the Middle East, Spain and Morocco are very popular.

“Our luxury travelers are fascinated by the history in Israel and nearby Turkey and really want to have in-depth cultural experiences,” Ganz explained.

A trip like that can cost $40,000 for the whole family — on a budget. Plus, these travelers have to consider whether to bring the nanny. That costs an extra plane ticket, sure – but you just lodge them in the kids’ room. So the overall expense — considering a half-million-dollar bonus — isn’t exactly crippling.

For something more intimate, Ganz said, people are asking her to arrange on-site babysitters or be booked in hotels that offer kids clubs.

“With more money, they can bring more of the family along and go to more exclusive and smaller, boutique resorts,” said Pedraza.

The real high-rollers, however, can’t just go to Aspen for a much-needed vacation. They look for the unexploited experience — like renting a rehabbed ghost town in the Colorado wilderness. And for that they’ll pay $17,500 a night for the Dunton Hot Springs.

Or maybe they could charter Richard Branson’s yacht for a week.

Toys: $50,000+

Of course, generous bonuses also mean splurging on the fun stuff. “There has never been a better time to negotiate jewelry and watches, and I mean the finest of luxury watches,” said Pedraza. “This is the opportunity to go in and negotiate what you want.”

But when it comes to picking out these luxury goods, “no one’s in the mood to experiment,” he said. So, while still spending more than $50,000 on jewelry and watches, the monied are playing it safe by sticking to traditional brands such as Tiffany & Co. and Cartier.

That goes for cars as well, and Pedraza said he predicts many employees will use part of their bonuses to buy autos that hold up in value, such as Ferraris.

Upkeep: $20,000+

But the high-profile package isn’t complete without the appearance to match the expensive cars and watches.

That’s why up to $20,000 of bonus money will likely fund personal upkeep, said Pedraza. And on Wall Street, this includes Botox — even for men.

“Botox for men, getting your eyebrows plucked, all these things have become normal,” he said. “Many older bankers will rejuvenate themselves with Botox and plastic surgery. They’re not Hollywood but they still need to have that fresh, young appearance.” 

http://money.cnn.com/2010/01/11/news/economy/bank_bonuses/index.htm

May 21, 2009

High Net-Worth Consumers Rank the “Best of the Best” Cruise Customer Experiences

(NEW YORK) May 21, 2009 – The Luxury Institute reported today the top-rated cruise line brands in the 2009 Luxury Customer Experience Index (LCEI) survey, which identifies the top brands that deliver true luxury customer experiences in numerous categories based solely on the independently verified ratings of wealthy and ultra-wealthy consumers. 

High net-worth consumers who have been customers of the brand during the past 12 months rated Crystal Cruises the “Best of the Best” among 14 cruise lines. Consumers who recommend Crystal say, “This is a true luxury line.  Every aspect of your trip is thought out and your every whim is catered to,” and “Excellent service, fabulous food, ideal destinations, good passenger to crew ratio and excellent amenities.” 

The LCEI asks high net-worth consumers who are actual customers to rate luxury brands by category across three equally weighted and detailed rating components: Complete Satisfaction, Brand Personnel and Cruise Line Environment. The survey also measures the Problems and Resolutions ratings and the Worthiness of a Significant Price Premium and Willingness to Recommend on the part of wealthy customers. 

The “Best of the Best” are: (LCEI score out of 10)

  • Cruise Lines
  • o Crystal Cruises- 8.57
  • o The Yachts of Seabourn- 8.55
  • o Regent Seven Seas Cruises- 8.34 

“The luxury cruise line industry is incredibly competitive and capital intensive. As we begin to see hopes of an economic recovery, many luxury brands are rejecting the call for ‘back to basics’ while embracing innovation and reinventing luxury for the 21st century. It is clear that luxury consumer values and attitudes have changed dramatically,” says Milton Pedraza, CEO of the Luxury Institute. “We expect the best luxury cruise lines to begin to innovate and reinvent their customer experiences to address the new needs, attitudes and desires of luxury consumers in a way that delivers pleasurable, engaging and meaningful luxury cruise experiences.” 

The proprietary Luxury Customer Experience Index (LCEI) survey is the only unbiased measure of true customer experiences of leading brands among wealthy and ultra-wealthy Americans. A national sample of 2,856 wealthy consumers was surveyed in-depth online. Respondents were recruited and screened to only include those age 21 or older with minimum gross annual household income of $150,000 and/or minimum investable assets of $2 million. Survey results are weighted to match demographic and net-worth profiles of the same audience according to the latest Survey of Consumer Finances from The Federal Reserve. 

About the Luxury Institute (www.LuxuryInstitute.com)

The Luxury Institute is the uniquely independent and impartial ratings and research institution that is the trusted and respected voice of the high net-worth consumer. The Institute provides a portfolio of proprietary publications and research and consulting services that guides and educates high net-worth individuals and the companies that cater to them on leading edge trends, high net-worth consumer rankings and ratings of luxury brands, and best practices. The Luxury Institute also operates the LuxuryBoard.com (www.LuxuryBoard.com), the world’s first global, membership-based online community for luxury goods and services executives, professionals and entrepreneurs.

For Further Information, Please Contact:

The Luxury Institute, LLC
Martin Swanson
Business Development
Phone: (914) 909-6350
E-mail: mswanson@luxuryinstitute.com

January 15, 2009

Sales of megayachts slow as millionaires scale down conspicuous consumption

By Arlene Satchell
South Florida Sun-Sentinel
January 9, 2009

Market for megayachts suffers as rich scale back conspicuous consumption

As the wealthy cut lavish spending, several South Florida yacht brokers had declining sales last year and some of them saw business dive sharply the past three months as the economic slump deepened.  With local yacht sales sinking 25 percent to 50 percent in 2008, some say a rebound isn’t likely until midyear or early 2010.

That could mean bleak sales during the crucial winter boat show season that runs through March. The stock market turmoil has prospective buyers “distracted with managing their own assets,” said Tim Davey, chairman of the U.S. Superyacht Association in Fort Lauderdale.

South Florida brokers play a key role in the $10 billion global megayacht market. One of every two megayachts listed for sale worldwide has a local connection, according to the Marine Industries Association of South Florida. Even if these luxury boats 80 feet or more in length aren’t sold or built here, 1,500 of them sail here  annually for recreation or maintenance.That adds an average of nearly $500,000 per visit to the local economy, said Frank Herhold, executive director of the Fort Lauderdale-based marine trade group.

A prolonged slump in the yachting sector might mean fewer yachts in local marinas and boatyards, many of which recently expanded and upgraded to cater to these big boats.  At Fort Lauderdale’s International Yacht Collection, sales slowed dramatically in November, broker Jim Eden said. “There’s a stigma to [the wealthy] spending millions on a boat when people are being laid off,” he said. Last year, the firm’s sales of used megayachts fell 30 to 35 percent, compared with 2007. One of those the International Yacht Collection has for sale is a 2007 Trinity yacht, the 161-foot Lohengrin priced at $37.5 million.

At Palm Beach Yachts International in West Palm Beach, yacht sales fell roughly 50 percent in the second half of last year. “Everyone thinks it’s going to be cheaper tomorrow and are playing a waiting game,” owner Duane MacPhail said. While used megayacht sales hit a snag last year, new yachts, for which contracts are signed with deposits years in advance, fared well.

MacPhail recently signed a deal with an English yacht maker to build a $30 million, 150-foot yacht for delivery December 2010. “For the next four years, our order book is pretty full,” said Buddy Haack, a Fort Lauderdale representative for Lurssen, a German yacht builder specializing in vessels 197 feet and longer.

Nationwide, sales of new megayachts fell an estimated 10 to 15 percent in the fourth quarter, said Milton Pedraza, chief executive of the Luxury Institute in New York. Pedraza said the slowdown was partly driven by the superwealthy’s curtailment of conspicuous consumption. “It’s not that they don’t have the money … they’re being conservative right now,” he said. People with more than $10 million in net worth began scaling back sharply in September, while single-digit millionaires pulled back as early as last March.

Recent sluggish yacht sales trends might be the harbinger of even leaner times. Haack said his sales office hasn’t made a sale in eight months, which wasn’t typical. The office will make a push for new orders later this year or early 2010. Lazzara Yachts’ new boat sales in the U.S. declined in 2008, while international sales rose significantly and accounted for 50 percent of overall sales, said Rich Lazzara, vice president of sales.
Tampa-based Lazzara, with offices in Fort Lauderdale, delivered its first boats to Australia, Dubai and Venezuela and is targeting emerging yachting markets such as Greece, India, Israel and Turkey.

At Gilman Yachts, sales of new and used yachts slipped 25 percent last year, managing partner Jeff Stanley said. Despite declining sales, Gilman, with locations in Fort Lauderdale, North Palm Beach and Dunedin, recently signed a contract for a new 130-foot Horizon yacht valued about $16 million. It’s scheduled for delivery in 2010. “Most of our customers aren’t suffering from a cash crisis, but [rather] a crisis of confidence,” Stanley said. Arlene Satchell can be reached at asatchell@SunSentinel.com or 954-356-4209.

Megayachts 3,800 Approximate total of megayachts worldwide
1,500 Megayacht visits to South Florida annually
918 New megayachts that were expected to launch in 2008
18 Percentage increase in new yacht orders worldwide in June 2008 vs. previous year

Source: Superyachting Index 2008/Marine Industries Association of South Florida

Copyright © 2009, South Florida Sun-Sentinel

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