Luxury Institute News

April 30, 2014

High-Income Shoppers Reveal How, Where And Why They Like To Buy Luxury Goods

(NEW YORK) April 30, 2014 – The independent and objective New York-based Luxury Institute has released the second of three multigenerational studies of U.S. consumers, 21 and older, with minimum annual household income of $150,000 per year. Respondents shared details about their most recent luxury shopping experiences, providing valuable insight into shopping behaviors unique to each generation.The age bracket for the Millennial generation ranges from 21 to 34, Generation X includes 35 to 49 year olds, and the Baby Boomer generation starts at 50.

The popularity of online purchases, even for luxury products and services, has risen dramatically. Right now it’s an even split between clicks and bricks: 43.5% of consumers surveyed saying that their last purchase was made online, and an equally-sized 43.5% also said they last bought a luxury item in a store.

Unlike the popularity of the online channel overall, growth of mobile shopping in the luxury industry remains slow. The vast majority of recent online luxury purchases were completed on a computer, and only 2% made via smartphone. Affluent Millennials have been quicker to embrace on-the-go mobile luxury shopping.

The various sources of influences consulted prior to a purchase show the biggest generational differences. They all gather information from brand websites, online consumer reviews, friends and family and sales associates, but Baby Boomers are far less likely to be swayed by advertising than younger shoppers.

Millennials prefer to conduct research in-store before purchasing online, and they are also open to receiving emails or text messages from luxury brands, or even individual salespeople. The 21 to 34 year olds are also the group most likely to engage with companies on digital platforms like social media and mobile applications.

“Luxury brands are still trying to understand how to capture the loyalty of affluent Millennials, because that really means cultivating the next generation of consumers and keeping your brand relevant,” says Luxury Institute CEO Milton Pedraza. “Understanding diverse shopping behaviors of different generations of wealthy consumers is essential for catering distinct marketing strategies that resonate with each of them.”

Please visit us at www.LuxuryInstitute.com and Contact Us with any questions or for more information about specific brand data and rankings.

The Luxury Institute, LLC
luxinfo@luxuryinstitute.com

Millennials value heritage more than Gen X’ers: study

By: Joe McCarthy
Luxury Daily
April 29, 2014

A new report by the Luxury Institute found that millennials scrutinize investment value and heritage of purchases more than Generation X’ers and Baby Boomers.

The study also found that millennials regularly search for one-of-a-kind items as a way to signal status. While brands often treat “showrooming” as a threat to brand integrity, the research that accompanies the trend indicates that improved customer service and responsive multichannel efforts can turn the phenomenon into a benefit and a source for more revenue.

Millennials want the heritage of the brand, they respect history, and they see it as a validation of investment value,” said Milton Pedraza, CEO of The Luxury Institute, New York.

“They don’t have all the money in the world, they’re just starting out, so they want to make sure they’re buying appropriately,” he said.

“But they do have much higher expectations, so that’s a little bit of a paradox. They care far more deeply about certain aspects of a luxury brands.”

This study is the first in a series of three comparatives studies of millennials, Gen X’ers and Baby Boomers by The Luxury Institute.

Click the link to read the entire article: https://www.luxurydaily.com/millennials-value-heritage-more-than-gen-xers-study/

April 24, 2014

How Do Luxury Brands Build Intimate Relationships With Three Generations of Affluent Consumers?

(NEW YORK) April 24, 2014 – In the first of three studies conducted by the Luxury Institute, wealthy consumers across three generations earning at least $150,000 a year share their views on the attributes required for a brand to be considered luxury, the services that luxury brands should offer to earn consumer loyalty, and the luxury purchase decision process.

Overall, affluent Millennials, Generation Xers and Baby Boomers all agree that the quality, craftsmanship, customer service, and design must be impeccable for a luxury brand to succeed. Millennials actually place greater emphasis on luxury brand heritage and investment value than Generation Xers, a slight surprise given the common portrayal of young consumers as embracing only the new and trendy. Affluent Millennials also highlight one-of-a-kind items as a vital component, a feature that allows them to express their individuality while also recognizing a brand’s luxury credentials.

Convenient return, refund, and exchange policies, lifetime guarantees, and free shipping are extremely important to all wealthy consumers when purchasing luxury.  Shopper expectations have risen dramatically given the practices of online only retailers who seek to capture market share from traditional retailers. As a result, affluent consumers now perceive these complimentary services as the norm, especially when spending significant amounts on luxury purchases. Millennials who grew up in the age of discounting and of being courted by brands find rewards programs as well as personalized communication and services far more desirable vs. Baby Boomers.

Given the plethora of marketing platforms utilized by brands today, younger affluent generations are more knowledgeable about luxury products and services, while Baby Boomers rely on previous experiences to impact their purchase decisions. “Even though wealthy Millennials have information and content at their fingertips, they are still more likely than Boomers, who have established preferences over the years, to seek out the opinions of others when making purchase decisions,” says Luxury Institute CEO Milton Pedraza.

Please visit us at www.LuxuryInstitute.com and Contact Us with any questions or for more information about specific brand rankings.

The Luxury Institute, LLC
luxinfo@luxuryinstitute.com