By Evan Clark
WWD
May 8, 2012
Nordstrom Inc.’s intense focus on customer service seems to be paying off.
The Seattle-based retailer ranked highest in the Luxury Institute’s 2012 Luxury Consumer Experience Index, a survey that tracks U.S. shoppers earning at least $150,000 a year and takes into account a retailer’s store personnel, shopping experience and the consumer’s overall satisfaction…
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