Luxury Institute News

September 12, 2012

Ralph Lauren And Calvin Klein Are The Most Popular Fashion Brands For Wealthy Shoppers, But Women See More Prestige In Chanel, Vuitton and Prada; Men Prefer Italian.

(NEW YORK) September 12, 2012 – Men and women earning at least $150,000 a year shared detailed opinions on 30 Ready-to-Wear luxury fashion brands in the latest Luxury Brand Status Index (LBSI) survey from the independent and objective New York-based Luxury Institute. LBSI scores comprise average (1-10) scores on product quality, customer service, social status and ability of the brand to deliver special customer experiences.

Chanel earns the highest LBSI score (7.49) from women, ranking comfortably above Louis Vuitton (7.29) and Prada (7.21). Chanel is also the leading brand for delivering the best customer experience, and the one most deserving of charging premium prices.

Among high-income men, the highest ranking brands are three from Italy: Canali (7.84), Brioni (7.80) and Ermenegildo Zegna (7.72). Canali earns the highest overall rankings for product quality and service experience, and it’s one of the top three brands most deserving of charging premium prices, along with Zegna and Brunello Cucinelli.

Brand prestige and popularity are two different matters. The top two brands purchased in the past year by both men and women are Calvin Klein and Ralph Lauren, and Ralph Lauren is the brand most mentioned as one wealthy consumers will buy in the coming year. Zegna ranks second for intended purchase among men.

“With luxury Ready-to-Wear, wealthy consumers certainly place tremendous weight on product quality, but those brands that combine great products with excellent service are the ones delivering superior overall experiences,” says Luxury Institute CEO Milton Pedraza. “Consistently delivering that kind of experience is at the heart of sustaining premium pricing.”

About the Luxury Institute (www.LuxuryInstitute.com)

The Luxury Institute is the objective and independent global voice of the high net-worth consumer. The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transform their organizational cultures into more profitable customer-centric enterprises. Our Luxury CRM Culture consulting process leverages our fact-based research and enables luxury brands to dramatically Outbehave as well as Outperform their competition. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises.

November 10, 2011

PPR’s play for Brioni signals new interest in menswear: Pinault

By Rachel Lamb
Luxury Daily
November 9, 2011

With its planned acquisition of Italian label Brioni, Gucci and Yves Saint Laurent owner PPR has made clear its interest in a market segment where it sees much potential: luxury menswear.

Founed in 1942, Brioni is known for both season collections and bespoke products targeting men looking to addstyle and pizazz to their wardrobe. Financial details of the planned transaction were not disclosed yesterday.

“Brioni’s acquisition makes a lot of sense for PPR,” said François-Henri Pinault, chairman/CEO of PPR. “The brand is complementary and does not compete with the group’s other brands, as much as in regards with its market positioning than on its stylistic content.

“Growth in the men’s segment is significantly stronger than in women’s, and Brioni is the perfect match for this,” he said.

PPR owns Gucci, Bottega Veneta, Yves Saint Laurent, Alexander McQueen, Balenciaga, Boucheron, Girard-Perregaux, JeanRichard, Sergio Rossi and Stella McCartney.

Spoken for
PPR announced the signing of an agreement with Brioni shareholders to acquire all of its capital yesterday morning.

The transaction should be finalized at the beginning of 2012, according to PPR.

Brioni has significant intrinsic growth potential and PPR will enable it to accelerate its expansion and boost its profitability, notably through a wider product range and geographic expansion in strong growth markets, according to the conglomerate.

“PPR is buying one of the most prestigious and exclusive brands in the mens clothing business – Brioni is a gem of a brand,” said Milton Pedraza, CEO of the Luxury Institute, New York. “As PPR has shown with Bottega Veneta and Gucci, it knows how to scale a brand.

“Most of these brands are for men’s and women’s clothing, but Brioni is very distinctive and will give PPR an edge for custom and bespoke men’s clothing,” he said. “They can even expand the brand into accessories because men’s is such a growing business.

“PPR has the power to bring Brioni to a $1 billion company.”

Indeed, many experts believe that Brioni will certainly flourish under the control of PPR.

The addition of Brioni is a quick expansion of PPR’s product line and adds a new customer base for other PPR brands, according to Ron Kurtz, president of the American Affluence Research Center, Atlanta.

Brioni can benefit from having access to the capital resources of PPR and PPR’s relationships with the channels of distribution, he said.

Luxury brands that are part of conglomerates are provided with extra protection, especially in light of economic uncertainty.

PPR has taken brands such as Bottega Veneta and Gucci under its wings, turning them into extremely lucrative and successful labels.

“I think that Bottega Veneta is one of the most successful luxury brands in the last 10 years,” Luxury Institute’s Mr. Pedraza said. “The marketing and the customer experience expertise of PPR will be a tremendous asset to building Brioni.”

Acquiring gems
The luxury industry has witnessed several mergers and acquisitions in the past year.

Some experts believe that the reemergence of M&A is indicative of a recovery economy.

Following the recent acquisition of sportswear manufacturer Volcom, PPR announced in July its 50.1-percent stake majority control of Swiss watchmaker Sowind Group, parent company of Girard-Perregaux and JeanRichard.

This is just the most recent in a whirlwind of mergers and acquisitions in the luxury industry.

For example, footwear manufacturer Jones Group acquired Kurt Geiger in June, which followed the sale of Jimmy Choo to Labelux in May.

Additionally, Richemont, the conglomerate that owns luxury brands such as Jaeger-LeCoultre, Cartier and Montblanc, recently acquired online retailer Net-A-Porter this summer.

Furthermore, the ever-hungry LVMH Moët Hennessy Louis Vuitton set its sights on, and soon acquired, Italian jeweler Bulgari in the first quarter of this year.

This begs the question: Is there any hope for independently-owned luxury brands in the future, or will they all eventually be owned by conglomerates?

“I think that luxury brands can achieve a certain level on their own – look at Coach,” Luxury Institute’s Mr. Pedraza said. “Gaining capital is the easiest thing to do right now, but having great financial management is a skill that these companies [such as PPR] have.

“There is no question that luxury brands can remain independent, but a brand in a conglomerate that has this certain level of expertise will grow tremendously,” he said. “The portfolio management approach works well for both the conglomerates that acquire brands and the brands that are acquired.”

http://www.luxurydaily.com/ppr-has-the-power-to-bring-brioni-to-a-1b-company-expert/

April 15, 2011

Luxury by Any Other Name

By Romy Ribitzky
Portfolio
April 14, 2011

As retailers and analysts fret over what rising gas prices will do to consumers’ wallets, luxury brands are quietly boosting inventories, ramping up hiring, and doing away with secondary brands in favor of more expensive goods.

Italian provocateur brand Dolce & Gabanna became the most recent to announce it will do away with its lower-priced D&G line, following in the footsteps of Brunello Cucinelli axing his Gunex and Rivamonti collections, columnist Christina Binkley writes in today’s Wall Street Journal.

And while moving away from lines with entry-level pricing may seem like a counterintuitive move during uncertain global economic conditions, Binkley argues that for some luxury brands, it’s a tactic that makes sense. “Luxury brands can seem cluttered with different lines when what consumers really care about is the designers who stand behind them,” she writes.

Jim Taylor, a luxury-consumption consultant adds that “nothing upsets affluent consumers more than finding there are multibrand models for multiple levels of quality.”

In fact, high-net-worth shoppers are drawn to certain brands because of their exclusivity, industry experts explain. A designer’s power to enhance status, imbue lasting quality, and extend a special experience is what those who earn at least $150,000 expect from a luxury label, the Luxury Institute, based in New York, says in its March Wealth Report, also out today.

Hermes, Prada, and Louis Vuitton all ranked as the top women’s fashion brands, while Brioni, Ferragamo, and Ermenegildo Zegna topped men’s fashion choices for households who earn between $271,000 and $2.4 million annually.

So maybe Dolce & Gabanna are onto something. By choosing to stop diluting their brand’s appeal and choosing instead to focus on what makes a $395 corset top a must-have versus what makes it a good value.

The proliferation of flash-sale sites is also complicating luxury brands’ value proposition. For those fashionable men and women who want to look like a million bucks but don’t quite have the budget, waiting sometimes as little as a couple of months can make an unaffordable article of clothing or accessory less of a splurge. Still, for those designers who cater to all levels of consumers, having to discount their wares-not only in stores and online, but also to feed the constant daily deal beast-marketing and branding their different collections in a way that resonates with consumers can be a challenge.

What’s the solution? “Companies must choose between two strategies. Either they must go the way of Michael Kors and Ralph Lauren and “paint the earth” with multiple brand levels, or they must ‘simply be sublime’ and cater to the roughly 20 percent of luxury consumers who shop without regard to price,” Taylor tells Binkley.

http://www.portfolio.com/views/blogs/executive-style/2011/04/14/luxury-brands-choose-to-end-secondary-lines#ixzz1MiTwf1UV

April 1, 2011

Hermes, Brioni and Versace rank highest in reputation, prestige: Luxury Institute

By Elizabeth Zelesny
Luxury Daily
March 31, 2011

A study by the Luxury Institute found that Hermes, Brioni and Versace rank highest in reputation and prestige compared with other luxury brands.

Respondents ranked each luxury brand on worthiness of a significant price premium, their willingness to recommend it to friends and family and the likelihood of consideration the next time they make a purchase. This was the key finding of the report titled “2011 Luxury Brand Status Index.”

“One key finding is that the classic brands have remained strong,” said Milton Pedraza, CEO of the Luxury Institute, New York. “You can see that these brands are not only classic luxury brands, but large.

“With size, you can survive and thrive during a recession,” he said. “What I would emphasize is that the biggest and best got stronger during the recession.”

The Luxury Institute is a New York-based ratings and research organization.

Hey, big spender

Survey participants comprised a balance of men and women from households earning $150,000 or more with an average income of $271,000 and an average net worth of $2.4 million.

Participants evaluated dozens of luxury fashion and footwear designers on quality, exclusivity, status enhancement and the ability to create special shopping and owning experiences.

Independent French luxury house Hermés earned the top ranking in the women’s category among five luxury retailers in the survey of wealthy shoppers.

Prada received the second-highest ranking in the luxury brand status index for women, according to the Luxury Institute, with Louis Vuitton coming in third.

In the men’s fashion sector, Brioni earned the top ranking in the survey, with Salvatore Ferragamo coming in second and Ermenegildo Zegna finishing third.

Versace, Christian Louboutin and Valentino were ranked the top three luxury brands in the women’s footwear category.

“Brands need to have incredibly long product lines, classic and contemporary,” Mr. Pedraza said. “These brands have both.

“All of these brands have a strong focus and a reasonable level of service, especially for the ultra-wealthy clients,” he said. “One surprise is that Chanel wasn’t in the top three, or even the top five.”

Experience for a lifetime

Mr. Pedraza said luxury brands need to focus and improve their customer experience.

The Luxury Institute recently conducted a study that found that Bergdorf Goodman and Nordstrom score far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.

Moreover, the Luxury Institute found that Burberry and Bottega Veneta excel at having enthusiastic brand ambassadors in their stores who are interested in helping customers.

Mr. Pedraza said luxury brands must focus on creating loyal clients, especially the young affluent consumers who may not be able to afford luxury products now, but possibly could in the near future.

“That is the Achilles’ heel of many brands,” Mr. Pedraza said. “How they are going to create lasting relationships with up-and-coming consumers.

“Luxury brands need to make sure the up-and-coming tiers of younger consumers become loyal clients in the future,” he said.

http://www.luxurydaily.com/hermes-brioni-and-versace-rank-highest-in-reputation-and-prestige-luxury-institute/

March 29, 2011

High Net-Worth Shoppers Rank Luxury Brands On Multiple Criteria; 38 Women’s Fashion, 27 Women’s Shoes And 28 Luxury Men’s Fashion Brands Evaluated In Luxury Institute WealthSurvey

(NEW YORK) March 29, 2011 – Firsthand perspectives of wealthy U.S. consumers provide detailed rankings of luxury brands’ reputation and prestige in results of the 2011 Luxury Brand Status Index (LBSI) surveys, released today by the independent and objective New York City-based Luxury Institute.

A balance of men and women from households earning at least $150,000 per year evaluated dozens of luxury fashion and shoe designers on quality, exclusivity, status enhancement and ability to create “special” shopping and owning experiences.

Wealthy respondents also ranked each brand on worthiness of a significant price premium, their willingness to recommend it to friends and family, and the likelihood of consideration next time they make a purchase in that category.

Based on overall LBSI scores (1-10), the top luxury brands rank as follows:

Women’s Fashion
o Hermes 7.72
o Prada 7.70
o Louis Vuitton 7.58

Men’s Fashion
o Brioni 7.66
o Ferragamo 7.48
o Ermenegildo Zegna 7.47

Women’s Shoes
o Versace 8.06
o Christian Louboutin 8.04
o Valentino 7.98

“We find that some categories are very predictable with certain brands rating in similar positions over the years. The luxury women’s shoe category is one where fickle consumers rank and rate brands differently over the years,” said Milton Pedrasa, CEO of the Luxury Institute.”

The proprietary Luxury Brand Status Index (LBSI) survey is the only unbiased measure of the reputation of leading brands provided by direct insights from wealthy U.S. consumers. Sample households had average annual income of $271,000 and $2.4 million average net worth.

About Luxury Institute (www.LuxuryInstitute.com)

The Luxury Institute is the objective and independent global voice of the high net-worth consumer. The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transform their organizational cultures into more profitable customer-centric enterprises. Our Luxury CRM Culture consulting process leverages our fact-based research and enables luxury brands to dramatically Outbehave as well as Outperform their competition. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises.

For Further Information, Please Contact:
The Luxury Institute, LLC
Martin Swanson
Vice President
(914) 909-6350
mswanson@luxuryinstitute.com