Luxury Institute News

May 31, 2012

The Finer Things

If there’s one man you don’t need to define the word luxury for, it’s MILTON PEDRAZA. As CEO of the New York-based Luxury Institute, he’s the man in charge of decoding the hard-to-pin-down consumers of extravagance around the globe. He tells us just how he does that and offers a guide to his favorite city, Miami.

By Natasha Phillimore
Pacific Plus
May 2012

As experts in the industry of all things luxury go, they don’t come more knowledgeable than Milton Pedraza. He has built his fortune on the back of one of the more elusive segments of consumerism. And, somewhat remarkably, has named Ghandi–the world’s least consumption-driven person–as his inspiration.

“He’s reported to have said, ‘You have to be the change you want to see in the world,”’ says Pedraza. “We take that to heart and treat our clients the way they should treat theirs. It’s worked very well for us and has led to repeat business and a lot of referrals. It is a blessing.”

Click the link to read the entire article which includes quotes from Milton Pedraza, CEO of Luxury Institute: http://voyeur.realviewtechnologies.com/default.aspx?iid=62394&startpage=page0000098

May 21, 2012

Travel apps for smartphones and tablets explode, but how to find good ones?

By Andrea Sachs
Washington Post
May 18, 2012

These days, it’s easier to name the companies that don’t have a travel app than the ones that do. But press us, and we can’t really think of any.

Industry players large (United Airlines, Starwood Hotels and Resorts, England) and small (beach locator, taxi finder, Slovakian ski resorts) are flooding our smartphones and tablets with vacation-related apps. The fingernail-size accessory touches on every component of travel: planning, booking, exploring, idling, photographing, filming, socializing and sharing. An app can map a route, track a flight, convert foreign currencies, edit holiday videos and even tell a German bartender, “Bitte, noch ein Bier.”

Farewell, PC. Hope you enjoy your new life on the basement Ping-Pong table.

“Mobile is a transformational platform,” said Norm Rose, senior technology analyst at PhoCusWright, a travel market research firm. “It’s an essential tool for the traveler.”

Click the link to read the entire article which includes quotes from Milton Pedraza, CEO of Luxury Institute: http://www.washingtonpost.com/lifestyle/travel/travel-apps-for-smartphones-and-tablets-explode-but-how-to-find-good-ones/2012/05/17/gIQARnsyYU_story.html

October 17, 2011

China Leads World in Luxury Spending

By Anthony DeMarco
Forbes
October 14, 2011

Affluent consumers in the U.S. and much of the world are pulling back on their spending and attitude toward luxury. However, in China, affluent consumers are choosing luxury in every aspect of the lives, according to a seven-country survey of households earning at least $150,000.

About 57 percent of wealthy Chinese shoppers say that the economic environment has prompted them to spend more on luxury in the past year, and 50 percent plan to boost spending in the next 12 months, according to the survey by the Luxury Institute, a New York-based consulting firm. Restraint is more evident in the U.S., where 10 percent of the wealthy stepped up luxury spending in the past year and 6 percent plan to spend more in the next 12 months. U.S. consumers are twice as likely as those in China (32% vs. 16%) to have trimmed luxury spending last year.

Meanwhile, in Europe the currency crisis did not stop 14 percent of wealthy shoppers in France and 17 percent of those in Italy from boosting luxury spending this year, according to the survey, which represents the top 10 percent in household income. However, 38 percent of high-income shoppers in both countries plan to cut back in the coming year.

In Japan, the March earthquake and tsunami dampened enthusiasm for luxury shopping, with 7 percent of wealthy Japanese consumers reporting higher levels of spending and 34 percent cutting back.

The most widespread retrenchment comes in the U.K., where 38 percent of wealthy shoppers have pared back luxury spending, and 41 percent plan reductions in coming months. Germany shows more stability compared to other rich nations: Only 17 percent of wealthy German consumers say that they are spending less on luxury now and 29 percent plan to trim luxuries in the coming year.

Across all seven markets, luxury travel is the category in which most wealthy consumers anticipate stepping up spending, with China far and away showing the strongest appetite, according to the survey.

In China, 58 percent of the wealthy plan to spend more on leisure travel, followed by 28 percent in Italy and 22 percent in Germany who say the same. A total of 16 percent of wealthy consumers in the U.K., and 18 percent in the U.S., Japan, France and Italy, plan to spend more on travel.

Spending plans across the board in each of the 26 luxury categories were substantially higher in China than in Europe and the U.S., with some of the biggest disparities showing in apparel, watches, jewelry and gifts where Chinese consumers were six to seven times more likely to boost spending, according to the survey. Also strong in China are luxury auto sales, with 43 percent of the wealthy planning to spend more on cars, compared to 11 percent in the U.S., U.K. and Japan.

Attitudes towards luxury are far more positive in China than they are in other rich nations, with 78 percent of those surveyed saying that luxury goods and services are more important in today’s economy. The reverse is true in the U.S. where 80 percent of wealthy shoppers say that luxury has become less important.

More than 75 percent of Chinese say that luxury expenditures are prudent purchases, while 78 percent of wealthy consumers in the U.S., U.K., and Germany find them to be an extravagance. Similarly, 78 percent of China’s wealthy shoppers say that luxury goods and services are an important part of their lifestyle in today’s economy, compared to 25 percent in U.S. and Germany and 20 percent in France who agree that luxury remains central in their lives.

Wealthy Chinese consumers are also highly inclined to place a premium on exclusivity and quality, and discounting turns them off. More than half of wealthy Chinese and 49 percent of Japanese say that brands that discount their merchandise are not truly luxury brands. In the U.S. and Germany, one-third of wealthy consumers share the same dim view of discounting, as do 40 percent of wealthy shoppers in the U.K, Italy and France. Despite the dour attitude towards discounting, 56 percent of wealthy Chinese say that discounting has increased their overall spending on luxury and 50 percent plan to spend more on discounted luxury items in the coming months.

http://www.forbes.com/sites/anthonydemarco/2011/10/14/china-leads-world-in-luxury-spending/

 

September 28, 2011

The Affluent Family | An Emerging Market Segment

By Susan Kime
JustLuxe
September 27, 2011

New research from both Ipsos Mendelsohn and the Luxury Institute display similar trends regarding an emerging luxury market segment: the affluent family. Starwood/St. Regis and Ritz-Carlton have re-sculpted their branding messages in order to attract this group among others, and membership sales of Exclusive Resorts. ER is the largest Destination Club in the world, with approximately 3,400 members. Their new member sales were up 60% in the first six months of 2011, versus the first six months of 2010. A major portion of their member-base is the affluent family.

Ipsos Mendelsohn, in their 2011 Annual Affluent Survey, found this year, that brands marketing to the affluent family have a higher chance of seeing ROI, since the family generally buys many products all at once, particularly in the digital and consumer electronic goods industries. This year was the first time that the affluent family was explored by Ipsos Mendelsohn. Their survey is based on 14,405 representative interviews with adults who have more than $100,000 in annual household income, which collectively represents 58.5 million adults.

Also, according to this research, the affluent family has now emerged as a major marketing segment, due in part to changes observed in the contemporary family dynamic. Purchasing decisions are no longer made by the head of house, but are largely discussed and influenced by the children, especially in the digital and mobile areas.  Mature affluents are looking to their tech-savvy kids for advice on electronic products like mobile phones, tablets and laptops or computers.  Children also have become heavy influencers on vacation locations.

The Luxury Institute’s Wealth Report for September 2011 mirrors many of these findings. The top two luxury categories in which the wealthy indicate plans to spend more are travel (18%) and technology (16%). Driven by the success of the iPad and numerous smartphones, plans to boost tech spending are up from 13% who indicated they would be spending more last year.

Private jet travel has become more popular also, with 12% of respondents planning to boost spending, compared to 9% in 2010. The Luxury Institute surveyed wealthy U.S. consumers earning at least $150,000 per year about attitudes toward luxury goods and services and future spending plans. Two luxury hotel brands, those who historically cater to both the ultra affluent and high-end travel have recently changed their messaging, possibly to attract more of this emerging segment.

At Starwood Luxury Collection hotels, that includes the St. Regis brand, their first new branding campaign in three years encompasses the theme of discovering unique experiences for its guests. The advertisements showcase what a travel experience looks like for a Luxury Collection guest through various photographs in an affluent consumer’s home, with the motto ”Life is a collection of experiences. Let us be your guide.”

Also, in a move toward enhancing the positive, memorable experience of the guest, Ritz-Carlton has created a new marketing concept, as it now suggests to its guests to let the brand “stay with them.” With the new campaign, the Marriott-owned hotel chain invites consumers to create memories in Ritz-Carlton properties around the world that will stay with guests long after they leave the hotel. The “Let Us Stay With You” film is already being featured on the branded Ritz-Carlton website as well as on its Facebook page.

In both cases, the focal evolution appears to have moved from outer to inner, instead of externals, stories of hotel histories and their locations, the focus has moved to a deeper dimension: the experience of the guest(s), their needs and wants, and how these luxury brands can fulfill them, creating unique memorable experiences.

Finally, it is important to mention Destination Clubs. I have written about this industry since its inception. This industry has had its ups and downs in the past years, but Exclusive Resorts has emerged as its largest and arguably most visible representative. Like all of destination clubs now extant, Exclusive Resorts has consistently catered to the affluent family and their travel needs. This year, as a validation point to the previous research mentioned, Exclusive Resorts’ growth YTD through June 30, 2011 in new membership sales were up 60% over the same period in 2010. They have added three new destinations this year at St. Andrews, Scotland, Doonbeg, Ireland and Montage, Deer Valley, and have partnered with Delta Air Lines and Delta Private Jets.

And, next week, members will learn about the new accessible events for 2012 that include The Super Bowl, The Final Four, New York Fashion Week, The Daytona 500 and more. ER’s logo is, “There’s No Place Like Together.” Seems to fit well with the current research.

September 21, 2011

Most Wealthy U.S. Shoppers Plan to Keep on Spending on Luxury Travel and Technology Are the Biggest Beneficiaries, but Jewelry and Antiques Look Vulnerable to Cutbacks

(NEW YORK) September 21, 2011 – The new “State of the Luxury Industry According to U.S. Consumers 2009-2011” survey from the independent and objective New York City-based Luxury Institute reveals that two-thirds of U.S. households earning at least $150,000 per year do not plan to trim spending on luxury purchases in coming months, a three year-high for optimism.

Although 32% of wealthy consumers report spending less on luxury recently due to the economy, that’s down from 37% in August 2010 and 42% in August 2009 who reported cutting back. Furthermore, 10% report boosting luxury spending in recent months, up from 7% who said the same last year.  Many (39%) still report buying what they need instead of what they want, down from 55% who were similarly cautious two years ago.

Good news for hotels and Apple: the top two luxury categories on which the wealthy indicate plans to spend more are travel (18%) and technology (16%). Other notable turnarounds include automobiles, where 11% of the wealthy plan to spend more, up from 8% in 2010.

Jewelry (39%), antiques (37%), custom apparel (34%), art (34%), handbags (33%) and watches (33%) top the list of likely areas for the wealthy to cut.

“Despite all of the turmoil in the economy and markets, wealthy shoppers show remarkable resilience,” says Luxury Institute CEO Milton Pedraza. “Rewards accrue to retailers who focus on providing exclusive objects and experiences with impeccable service.”

For more details and full survey results, visit LuxuryInstitute.com.

About Luxury Institute (www.LuxuryInstitute.com)

The Luxury Institute is the objective and independent global voice of the high net-worth consumer. The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transform their organizational cultures into more profitable customer-centric enterprises. Our Luxury CRM Culture consulting process leverages our fact-based research and enables luxury brands to dramatically Outbehave as well as Outperform their competition. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises.

For Further Information, Please Contact:

The Luxury Institute, LLC
Martin Swanson
Vice President
(914) 909-6350
mswanson@luxuryinstitute.com

September 16, 2011

Luxury Spending Forecast: Good News, Bad News?

By Accessories Staff
Accessories
September 15, 2011

New York—A study of the nation’s affluent consumers released today found they are less likely to curtail—and even spend more—despite the current economic uncertainty and stock market fluctuations.

But should they cut back on spending, jewelry and accessories may likely be among the categories they’ll curtail.

According to The Luxury Institute’s State of the Luxury Industry, the results for August 2011 “paint a far brighter picture than previous State of the Luxury Industry reports” in August 2010 and 2009.

“Compared to 2009 or 2010, fewer high net worth U.S. consumers have plans to curtail spending this year,” the report states. “And many expect to spend much more, especially on travel and technology gear.”

The study, which surveyed affluent consumers earning at least $150,000 a year, found that 32% said they were still spending less on luxury purchases as a result of current economic condition, down from 37% in August 2010 and 42% in August 2009.

“In fact 10% of respondents reported boosting their luxury spending in recent months, up from 7% who said the same thing one year ago,” the study reports.

When asked about future spending, fewer say are will curtail spending, too, about 32%, down from 36% in August last year and 45% in August 2009.

Discounting Luxury Brands?

Which luxury sectors stand to gain by these wealthy consumers? The report says wealthy consumers indicated two top categories: travel (18%) and technology (16%). Other categories with notable turnarounds include automobiles (11%) and private jet travel (12%).

Although there appears to be a spending “retrenchment” among affluent shoppers, jewelry, apparel and accessories categories may be the first victims of any future spending cutbacks. “Jewelry (39%), antiques (37%), custom apparel (34%), art (34%), handbags (33%) and watches (33%) top the list of likely areas for cutbacks,” the survey found. Indeed, about half of the respondents said they would spend “more practically” on luxury items.

The report also found that these high income consumers have a more favorable opinion of the luxury industry than they have had in two years.“On questions of craftsmanship to customer service and the commoditization of luxury, wealth shoppers entertain a more charitable view than they did in 2009 or 2010.” Their chief complaint? 64% says luxury brands’ prices are too high for the value they deliver.

On the subject of discounting on luxury goods, 25% agree that such discount diminish the perceived value of a luxury brand. However, 19% said discounting actually improved their opinions. Another 28% said that heavy discounting boosted their spending while only 12% said they would spend less due to discounting.

Another 16% said they would spend more on discounted luxury items—“far ahead of those 6% who plan to increase spending on full-price luxurgygoods or services.”

About The Luxury Institute

The Luxury Institute, a leading objective and independent global voice of the high net-worth consumer, conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customers experience best practices. In addition, the institute works closely with top-tier luxury brands to transform their organizational cultures into more profitable customer-centric enterprises. The Luxury Institute also operates the LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises. www.LuxuryInstitute.com

http://www.accessoriesmagazine.com/21172/luxury-spending-forecast-good-news-bad-news