Wealth & Luxury Trends  2010 and Beyond	10 Critical Steps for Creating A Powerful Luxury CRM Culture
To ensure a brighter 2010, CEOs of major luxury brands are embracing the challenge to reinvent themselves. These seven predictions, written by Luxury Institute CEO, Milton Pedraza, detail how we expect to see a dramatic redesign in key components of the luxury business model, resulting in a true, customer-centric luxury industry worthy of the name.	Luxury executives are looking for the Holy Grail of business solutions to drive profitable growth again. Customer Relationship Management (CRM) is a top priority. Luxury brands such as The Ritz-Carlton Hotel Company, Tiffany & Co., and Lexus have found that analytical CRM significantly enhances the results of a customer-centric corporate culture.

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