The Luxury Institute is the objective and independent global voice of the high net-worth consumer.
LuxuryBoard and LCRMAGroups for luxury industry leaders dedicated to building lasting customer relationships.
Next Generation Customer Experience: Benchmark Study
San Diego – March 18-20, 2014.
Complimentary White Papers
NEW White Paper Published: Three Luxury Myths Killing Your Brand Equity. Additional topics include Wealth and Luxury Trends 2014 and Beyond and 10 Innovative Action Steps that Drive Sales in this Uncertain Economy.
Milton Pedraza on Customer Culture
Highlights from a recent speaking engagement where Milton Pedraza, CEO of the Luxury Institute, discusses the importance of establishing a Bold Customer Culture.