The Luxury Institute is the objective and independent global voice of the high net-worth consumer.

The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transform their organizational cultures into more profitable customer-centric enterprises. Our Luxury CRM Culture consulting process leverages our fact-based research and enables luxury brands to dramatically Outbehave as well as Outperform their competition. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises.

Luxury Institute Mission

We are a global research and luxury CRM consulting company dedicated to building customer-centric luxury enterprises.

Luxury Institute Values

1. We are committed to delivering objective and accurate insights into the behaviors and attitudes of affluent consumers.
2. We help companies to realize their own best values.
3. We are dedicated to providing personalized client service that builds lasting relationships.
4. We practice honesty and transparency in all interactions with our partners and clients.
5. We take a collaborative approach to find customized and effective solutions for our clients.
6. We serve as a trusted advisor, always maintaining strict confidentiality.
7. We are passionate about furthering the art and science of customer-centric culture to help clients become recognized leaders.
8. We measure our success by our clients’ results.