The Luxury Institute is the objective and independent global voice of the high net-worth consumer.
The Institute conducts extensive and actionable research with wealthy consumers about their behaviors and attitudes on customer experience best practices. In addition, we work closely with top-tier luxury brands to successfully transform their organizational cultures into more profitable customer-centric enterprises. Our Customer Culture consulting process leverages our fact-based research and enables luxury brands to dramatically Outbehave as well as Outperform their competition. The Luxury Institute also operates LuxuryBoard.com, a membership-based online research portal, and the Luxury CRM Association, a membership organization dedicated to building customer-centric luxury enterprises.
Luxury Institute Mission
We are a global research and luxury CRM consulting company dedicated to building customer-centric luxury enterprises.
Luxury Institute Values
- We are committed to delivering objective and accurate insights into the behaviors and attitudes of affluent consumers.
- We help companies to realize their own best values.
- We are dedicated to providing personalized client service that builds lasting relationships.
- We practice honesty and transparency in all interactions with our partners and clients.
- We take a collaborative approach to find customized and effective solutions for our clients.
- We serve as a trusted advisor, always maintaining strict confidentiality.
- We are passionate about furthering the art and science of customer-centric culture to help clients become recognized leaders.
- We measure our success by our clients’ results.