As the “voice of the high net-worth consumer”, the Luxury Institute provides a variety of research-based products and services to both sides of the industry – the luxury goods and services firms who sell to consumers as well as to the agencies and organizations that serve those luxury brands. The Luxury Institute’s products and services offering consists of three key pillars: Luxury Brand and Industry Data, Customer Culture, and Luxury Educational & Professional Groups.
Please click on a link below for more detailed information.
Luxury Brand Research (Syndicated and Custom)
Luxury Brand Status Index (LBSI) – Independent affluent consumer ratings on luxury brand equity
Luxury Customer Experience Index (LCEI) – Impartial wealthy consumer ratings on luxury brand customer experience and experience-driven metrics
Custom Research – The Luxury Institute can develop custom qualitative and quantitative research to fit your firm’s needs
Luxury Industry Data
WealthSurveys – Topical research surveys providing insights on affluent consumer attitudes and behaviors, available to LuxuryBoard.com members.
Wealth Report – Timely proprietary news and insights about the luxury industry and high net-worth consumers, available to LuxuryBoard.com members.
White Papers – Complimentary independent and objective White Papers on luxury industry benchmarks and trends
Customer Culture
An interactive and empowering process that helps brands to measurably outperform and outbehave their competition
Luxury Educational & Professional Groups
LuxuryBoard.com – Online research portal for luxury goods and services professionals that provides access to a database of independent proprietary research and industry data, including WealthSurveys and Wealth Reports
Luxury CRM Association (LCRMA) – Organization of global luxury CRM practitioners dedicated to building customer-centric enterprises through primary research, educational events, and networking
Additional Services
Speaking Engagements – Book the Luxury Institute for annual meetings, seminars, or custom training