“I want to personally thank you for partnering with us on the Porsche Brand Ambassador Program. We truly appreciate the time, stories and expertise you shared with our newest Porsche Hosts. The feedback we received from your presentations was excellent and highly valued by everyone and will make a real difference in their Porsche Centers.”

“In partnership with the Luxury Institute team, we experienced tremendous success for the brand during the Q4 busy season in 2014. Acknowledging a double-digit traffic decline, we engaged the Luxury Institute to leverage its Luxcelerate system to help us. The Luxury Institute team worked with our Madison Avenue flagship, which included 26 employees and represented 30% of the company’s volume. Through the Luxcelerate system and its intensive sales and relationship building training process, customer conversion improved by 40% with a +25% sales to traffic leverage, increasing net sales by +8%. The results were very important since the balance of the store chain saw negative sales and was flat in conversion. The positive results from the Q4 16-week Luxcelerate system test continued at our Madison Avenue flagship store throughout 2015. Through the empowerment provided by our management and the Luxury Institute team, the sales team grew confident in the system and in their relationship building skills. From this, we were able to scale the program across the network.”

“Through this process, I achieved a +101% increase in sales in 6 months; I love that! However, what I love most is that while I have better and more client relationships at work, I have seen significant improvement in my personal life and the relationships I have with my family and friends. To me, that’s what this is all about.”

“The training program [Luxcelerate] helped us re-train our entire team of sales professionals and dramatically improve their overall effective selling skills. [Luxcelerate] helped us develop specific coaching techniques for our managers to improve the overall performance of all of their sales professionals. With the implementation of [Luxcelerate], we were able to improve our margins by over 400 base points while also improving our percent to retail dramatically; conversion, sales, and EBDITA all increased by high double digits. We were also able to move our stores to a full price selling model, which, of course, improved our bottom line profits significantly. I would highly recommend Luxury Institute if you are looking to improve your client experience within your organization.”

“Thanks to our engagement with Luxury Institute’s Client Culture [Luxcelerate] implementation, the business in our #1 Market (New York Metro), which accounted for ~15% of our business, went from flat to 15% and increased retention in one location by 50%. The program enabled our sales, education, and artistry group to create daily rituals, behaviors and metrics to deliver the client experience mandated by our company culture.”

“I would like to thank you for the great honor of sharing with you the starting of the important and phenomenal cultural change operated at the Gucci stores. I acknowledge your innovative and performance driven approach as a source of inspiration and would like to personally thank you for your support at Gucci.”

“The Luxcelerate system provided not only an increase in sales performance – 54% increase in sales and 11% increase in average order value in six months – it also provided a consistent management platform to facilitate expansion into new markets. Creating consistent practice, measurement, coaching methodology and language for managers and sales associates is a massive improvement as we scale our business.”

“Although you think your luxury organization might be doing things right, Milton and his [Luxcelerate] program are truly transformative.The Luxury Institute’s Luxcelerate program transcends physical and digital and gets everyone on board to put the customer first and do it methodically and in way that makes everyone accountable. Milton and his team worked with us internally to become incredibly prepared for their program. Not only is Milton able to connect with traditional retailers and the digital teams, we were so enthralled by the program, the quote “what would Milton do” evolved throughout our entire managers meeting. We look forward to continue to work with him in a capacity that really drives our business and have the upmost faith and confidence in what Luxury Institute brings to our business.”

“I improved my sales by +141% in six months. This was a serious mindset change for me. Instead of calling something a ‘problem’ I called it a ‘challenge’. It’s about staying organized, prioritizing and asking yourself questions... What is it that I really need to do? Am I providing value? What is something new that I can try?... Being self-aware and mindful of your behaviors and emotions, you learn to understand how you can be better. That’s not something a manager can teach, it’s something you have to do for yourself.”